Frequently Asked Questions
1. How long does shipping take?
Processing usually takes 7–10 business days. Shipping time depends on your location and selected shipping method.
Estimated delivery time is usually 7-10 days.
Once your order ships, you will receive a tracking number by email.
2. How can I track my order?
After your order has been shipped, you will receive a tracking link by email. Please allow 24–48 hours for the tracking information to update.
3. Can I change or cancel my order?
Please contact us as soon as possible. If your order has not been processed or shipped, we will do our best to help.
Once the order has shipped, we are unable to cancel or change it.
4. What materials are your jewelry made of?
Our jewelry is made with carefully selected materials such as stainless steel, alloy, plated metal, faux pearls, natural-inspired stones, or crystal details depending on the design.
Please check each product page for specific material information.
5. Will the jewelry tarnish or fade?
All fashion jewelry requires proper care. To keep your jewelry looking its best, avoid water, perfume, sweat, lotions, and chemicals.
Store each piece separately in a dry place when not wearing it.
6. Is your jewelry suitable for sensitive skin?
Some of our pieces may be suitable for sensitive skin, depending on the material. If you have sensitive skin or allergies, please carefully check the product description before purchasing.
For extra caution, we recommend choosing stainless steel pieces.
7. Do you offer returns?
Yes, we accept returns within 15 days of delivery if the item is unused, unworn, and in its original packaging.
Please see our Warranty & Return Policies page for full details.
8. What should I do if my item arrives damaged?
Please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and help you with a solution.
9. Do you offer worldwide shipping?
Yes, we ship to many countries and regions. Available shipping options will be shown at checkout.
10. Do you offer gift packaging?
Some items may include gift-ready packaging. Please check the product page for details. If you need special packaging, contact us before placing your order.
11. How do I choose the right size?
All rings are open size, you can adjust the size according to your fingers. All necklaces are also adjustable.
12. What style is your jewelry?
Our jewelry is inspired by gothic romance, dark elegance, vintage mystery, punk attitude, and symbolic beauty. Each piece is designed to help you express your individuality with confidence.